Internal job advertisement 


Location: Fribourg


Customer Service Specialist (m/f/d) 100%
Villars-sur-Glâne, Fribourg

  • Fribourg
  • ASAP
  • Full-time
  • Permanent

Your Tasks

  • First point of contact for the customers
  • Execute end-to-end ordering management for products and services
  • Handling customer requests and finding optimal solution to the problems and concerns presented
  • Collaborate with the Customer Service Manager to update monthly forecasts with customers, to avoid stock outs
  • Organization of shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
  • Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
  • Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process
  • Act as a Key User/Subject Matter Expert for SAP SD and IM / MM (Sales and Inventory Management)
  • Establish solid relationships with team members and different department (production planning, purchasing and quality)


Your Profile

  • CFC Commercial Employee or equivalent 
  • Minimum of 8 years of experience in a customer-facing and order management position
  • Additional experience in transports organization and Export activities a must 
  • Familiarity with the Pharmaceutical, Cosmetics or Food industry is advantageous
  • Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
  • Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
  • Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
  • Fluent in both French and English with excellent communication skills