Internal job advertisement

Department:

Location: Fribourg

Customer Service Specialist (m/f/d) 100%
Villars-sur-Glâne, Fribourg

First point of contact for the customers
Responsible for end-to-end ordering management for products and services
Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
Handle customer requests and finding optimal solution to the problems and concerns presented
Update monthly forecasts with customers and execute deepest analysis and kpi when requested
Manage and lead weekly meetings with customers
Organize shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process

Commercial / Supply Chain degree, or equivalent
Minimum of 5 years of experience in a customer-facing and order management position
Additional experience in transports organization and Export activities a plus
Experience in industrial environment a must ; within the Pharmaceutical industry a plus
Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
Strong analytical skills, used to work with reportings and datas
Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
Fluent in both French and English with excellent communication skills