Introduction

CordenPharma est une organisation leader dans le développement et la fabrication, sous-contrat (CDMO), d'ingrédients pharmaceutiques actifs (API), d'excipients, de produits pharmaceutiques et de conditionnement. Avec plus de 2800 employés au travers le monde, nos services permettent aux entreprises pharmaceutiques et biotechnologiques de fabriquer des médicaments dans le but d'améliorer la vie des personnes.

Notre réseau en Europe et aux États-Unis offre des solutions flexibles et spécialisées via six plateformes technologiques : Peptides, Oligonucleotides, lipides et hydrates de carbone ; injectables ; oncologie et petites molécules. A CordenPharma, nous visons l'excellence en soutenant ce réseau et en nous engageant à fournir des produits de la plus haute qualité pour le bien-être des patients.

Pour notre site de Villars-sur-Glâne (Fribourg, Suisse), nous cherchons, dès que possible un(e) : 

Customer Service Specialist (m/f/d) 100%
Villars-sur-Glâne, Fribourg

  • Fribourg
  • ASAP
  • Temps plein
  • Durée indéterminée

Vos tâches :

  • First point of contact for the customers
  • Responsible for end-to-end ordering management for products and services
  • Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
  • Handle customer requests and finding optimal solution to the problems and concerns presented
  • Update monthly forecasts with customers and execute deepest analysis and kpi when requested
  • Manage and lead weekly meetings with customers
  • Organize shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
  • Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
  • Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process

 

Votre profil :

  • Commercial / Supply Chain degree, or equivalent 
  • Minimum of 5 years of experience in a customer-facing and order management position
  • Additional experience in transports organization and Export activities a plus 
  • Experience in industrial environment a must ; within the Pharmaceutical industry a plus
  • Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
  • Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
  • Strong analytical skills, used to work with reportings and datas  
  • Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
  • Fluent in both French and English with excellent communication skills
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