Introduzione

I vostri compiti

• First point of contact for the customers
• Responsible for end-to-end ordering management for products and services
• Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
• Handle customer requests and finding optimal solution to the problems and concerns presented
• Update monthly forecasts with customers and execute deepest analysis and kpi when requested
• Manage and lead weekly meetings with customers
• Organize shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
• Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
• Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process

Il tuo profilo

• Commercial / Supply Chain degree, or equivalent 
• Minimum of 5 years of experience in a customer-facing and order management position
• Additional experience in transports organization and Export activities a plus 
• Experience in industrial environment a must ; within the Pharmaceutical industry a plus
• Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
• Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
• Strong analytical skills, used to work with reportings and datas  
• Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
• Fluent in both French and English with excellent communication skills