- First point of contact for the customers
- Responsible for end-to-end ordering management for products and services
- Establish and maintain solid relationships with internal stakeholders in different department (production planning, purchasing and quality)
- Handle customer requests and finding optimal solution to the problems and concerns presented
- Update monthly forecasts with customers and execute deepest analysis and kpi when requested
- Manage and lead weekly meetings with customers
- Organize shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
- Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
- Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process
